Terms and Conditions
F&I Mobile Solutions LLC
Effective date: October 7, 2026
These Terms and Conditions govern access to our website and, where made available, our dealer portal, service request tools, and related digital features. They explain our role in dealership transactions and the responsibilities of website and portal users.
1. Scope and acceptance
“We,” “us,” and “our” mean F&I Mobile Solutions LLC. “You” means the person using the website or portal and, where that person is acting with authority for a dealership, that dealership. Authorized dealership users must be at least 18 years old and have authority to act for the dealership.
By affirmatively accepting these Terms during registration or another acceptance process, you agree to them.If you do not agree, do not register for or use restricted portal features. Informational website browsing alone does not authorize us to perform services or create a paid service engagement.
2. Dealer engagements and controlling agreements
Services are provided to licensed dealerships under a separately executed Dealer Service Agreement and applicable confidentiality agreement. An inquiry, account registration, upload, or appointment request does not by itself confirm that we have accepted an engagement.
The signed Dealer Service Agreement, NDA, and any applicable data-processing agreement control if they conflict with these Terms on their respective subjects. These website Terms do not change any customer’s vehicle purchase, financing, lease, insurance, or protection-product contract.
3. Our services and authority
Depending on the written engagement, we may provide mobile or off-site document execution, dealer- approved menu presentations, remote signing assistance, overflow or temporary F&I support, and delivery coordination.
We are an independent dealership support provider, not a lender, loan broker, finance company, or vehicle seller. We do not independently approve credit, set or negotiate interest rates or financing terms, or offer financial products to consumers. Dealerships and their approved partners determine deal structure, product offerings, pricing, eligibility, and approvals.
Our personnel may explain dealer-approved documents and present dealer-approved information within the agreed scope. They may not change deal terms or make commitments for a dealership, lender, insurer, or product provider without appropriate authorization. Any activity requiring a license, appointment, or other regulatory authority may be performed only when the required authority is in place.
4. Dealership responsibilities
The dealership is responsible for lawful transaction origination, accurate deal documents and disclosures, authorized product pricing, required notices and consents, lender instructions, and final review and acceptance of the transaction. Using our services does not transfer the dealerships legal obligations to us or excuse our own applicable obligations.
Dealerships must provide complete, accurate, current documents; identify authorized contacts; confirm customer and signer details; and supply only information they are legally authorized to share. The dealership F&I Mobile Solutions LLC | 2 must identify lender, title, DMV, wet-signature, notarization, original-document, and jurisdiction-specific requirements before scheduling. We may pause work when information or authorization is incomplete or inconsistent.
5. Customer review and optional products
Customers should read every document, verify names and transaction terms, and ask the dealership about discrepancies before signing. Our assistance does not replace the customer’s opportunity to review documents or obtain independent advice.
Optional protection products must be presented as optional and included only with the customer’s informed authorization. Website descriptions and menu illustrations do not create coverage or guarantee eligibility. The applicable product contract controls coverage, exclusions, claim procedures, cancellation rights, and refunds.
Questions about financing decisions, vehicle condition, title, product coverage, cancellations, or refunds should be directed to the dealership or responsible provider. We may assist with routing an inquiry within our engagement, but do not decide claims or override contract terms.
6. Electronic signatures and records
Electronic signing may be offered through third-party tools, including DocuSign where available. Required electronic-record disclosures and consent must be provided through the applicable signing process.
Acceptance of these Terms alone is not consent to receive legally required consumer disclosures electronically and does not authorize a credit inquiry.
Signers must use their own identity, review the documents presented, and personally authorize their signatures. Do not share signing links or sign for another person without verified legal authority. Electronic signatures are subject to applicable law and dealership, lender, and agency acceptance requirements; some documents may require physical signatures, originals, or notarization.
Any right to request paper copies, withdraw electronic-delivery consent, or change delivery preferences is governed by applicable law and the separate electronic-consent disclosure. Ask the dealership about available alternatives before signing. A video session is not a substitute for legally required notarization.
7. Video sessions and communications
Video features may be used to assist with document review or signing. Join from a private location, use an appropriate device and connection, and prevent unauthorized people from seeing customer information.
Neither these Terms nor participation in a video call grants blanket consent to recording. Where recording is proposed, notice and all legally required consents must be obtained before recording begins. Do not record, capture, or distribute a session without authorization and required consent. You authorize reasonable communications needed to respond to your inquiry or coordinate an accepted engagement. Marketing calls, texts, or emails requiring separate consent are subject to a separate consent process; accepting these Terms is not consent to automated marketing.
8. Portal access and acceptable use
Keep account credentials confidential, use available security controls, and access only accounts, deals, and documents you are authorized to handle. Notify us promptly of suspected unauthorized access. Dealership administrators must remove access when a user's role or authorization ends.
You may not submit false or altered documents, impersonate a signer, bypass security, introduce malicious software, scrape restricted data, access another dealership's records, or use the website for unlawful or F&I Mobile Solutions LLC | 3 misleading conduct. Dealer-system access must be expressly authorized and consistent with applicable system- provider requirements.
We may restrict or suspend access reasonably necessary to investigate misuse, protect information, comply with law, or address technical problems, subject to signed agreements and applicable record-access rights.
9. Customer information and confidentiality
Dealerships retain their rights in the customer data and deal documents they provide, subject to customers legal rights. You grant us only the limited authority to access, process, transmit, and use submitted information as necessary to perform authorized services, maintain required records, and meet applicable legal obligations.
Do not send deal jackets, Social Security numbers, driver's licenses, bank information, or credit reports through public contact forms or ordinary email. Use the designated authorized document-transfer process. Customer information must not be submitted without a lawful basis and required permissions.
Handling of personal information is subject to applicable privacy and security law, including GLBA requirements where applicable, and the executed service, confidentiality, and data-processing agreements.
Those agreements should address authorized access, service providers, security incidents, retention, and return or deletion. Records may be retained only as required or permitted by those obligations; these Terms do not promise immediate deletion or a specific retention period.
A separate Privacy Policy should describe actual website and portal collection, cookies, disclosures, and privacy contacts. These Terms do not replace that policy or legally required privacy notices.
10. Scheduling fees and delivery
Availability depends on geography, personnel, transaction readiness, technology, and the agreed service scope. Requests are subject to confirmation. Service fees, commissions if applicable, travel charges, payment deadlines, rescheduling, cancellations, and any refunds are governed by the accepted written engagement. No unagreed fee is created by these Terms.
Dealer service fees do not automatically authorize a charge to a retail customer. Any consumer charge must be lawfully disclosed and authorized in the applicable transaction.
Delivery coordination does not mean we are the vehicle carrier or insurer. Unless expressly accepted in writing, transportation is performed by the dealership or a separately engaged carrier under its own agreement. Delivery timing depends on required approvals and carrier availability.
11. Third party systems and website content
Signing tools, video services, dealership management systems, menu platforms, lenders, carriers, and external websites may have their own terms and privacy practices. Access and integration depend on authorization, provider availability, and technical compatibility. References to a provider do not imply endorsement, partnership, or guaranteed integration.
We own or license our website branding, text, graphics, and other content. You may view and use them for legitimate evaluation of our services, but may not reproduce or commercially exploit them without permission. This restriction does not apply to your own documents or information.
12. Disclaimers and limitations
Website information is general service information, not legal, tax, lending, or insurance advice. We do not guarantee financing approval, funding, product sales, PVR, profitability, or completion by a particular time. F&I Mobile Solutions LLC | 4
To the extent permitted by law, the informational website is provided “as is” and “as available,” without implied warranties of merchantability, fitness for a particular purpose, or noninfringement. We do not guarantee uninterrupted access or error-free third-party systems. These disclaimers do not replace express service commitments in a signed agreement.
To the extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages arising solely from use of the informational website. Liability arising from contracted services, customer-data handling, or confidentiality obligations is governed by applicable law and the controlling signed agreements. Nothing in these Terms excludes liability for fraud, willful misconduct, gross negligence, or any liability or consumer right that cannot lawfully be excluded.
13. Florida law and disputes
These Terms are governed by Florida law, without regard to conflict-of-law principles, except where controlling federal law or mandatory protections require otherwise. Subject to any controlling signed dispute-resolution agreement and applicable jurisdictional rules, disputes under these Terms may be brought in the appropriate state or federal court serving Lee County, Florida.
Please contact us first so we can attempt to resolve a concern. This request does not restrict reporting to regulators, access to courts, or statutory deadlines. These Terms do not impose mandatory arbitration or a class-action waiver.
14. Changes and general provisions
We may update these Terms by posting a revised version and effective date. Changes apply prospectively. We will seek renewed acceptance where required for materially changed portal obligations. An update does not amend an existing signed service agreement or retroactively change a transaction.
If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. A failure to enforce a provision is not a waiver. These Terms, together with expressly applicable signed agreements, govern the subjects they address.
15. Contact information
F& Mobile Solutions LLC
Website: www.fimobilesolutions.com
Email: info@fimobilesolutions.com
Phone: 727-300-6508
For transaction-specific questions, contact your dealership. For website or portal access concerns, contact us using the information above.